Selling end-to-end service offerings

This blog post is directed at Software Resellers and IT Service Providers interested in the Laplink Partner Program.

When it comes to getting a new PC “to work”, or enhancing an existing PC via hardware or software upgrades and updates, the effort and time needed to get the PC user “back to work” is substantial. It can take multiple unproductive hours to do so and it is not guaranteed that everything will work again.

PCmover Professional Left

Industry research shows that many companies face the following problems:

  • End users are not getting the service(s) they require;
  • Insufficient end-user device performance impacting the top and bottom line;
  • Organizations are experiencing too much employee downtime;
  • Companies have complex end-user device environments with different systems and applications;
  • Business owners and executives are interested in reducing operating costs and TCO.

Laplink has done extensive research to understand the challenges and bottlenecks in PC migration. In a manual migration, the more complex (transferring applications: re-installing, updating, etc) then the more time and effort is expended, thus making the overall transfer more difficult.

With PCmover, the complexity of the migration is significantly reduced, as PCmover guides you through the setup and migration, supported by 3 different scenarios.

PCmover by Laplink Software is the solution for every organization that has over 100 PCs. Using it will save a minimum of $300 per desktop deployed, eliminating the need for extended project cycles.

PCmover helps organizations decrease unbudgeted costs during the projects, and dramatically decreases productivity loss.

Interested in joining the Laplink Partner Program? Join here. 

PCmover migration: in place upgrade

PCmover Professional and Business support all migration scenarios:

Scenario 1: Migrate to a New Machine

  • Direct peer-to peer transfer over cable or network
  • File-based transfer using storage device

Scenario 2: Upgrade an old Windows PC to Windows 10

  • Custom Windows 10 install
  • Reformatted Windows 10 install

Scenario 3: Recover directly from a hard drive or VHD

  • Physical drive restoration
  • Image file restoration (mounted as VHD)

In the second scenario, PCmover supports in-place upgrades where the new operating system is installed on top of an old Windows version. Microsoft does not support in-place upgrades from Windows XP or Vista. It also does not support an upgrade path from a 32-bit machine to 64-bit. It also recommends a complex re-installation of applications, data, and settings. This reinstallation is often too costly for an organization, especially if they must repeat this process many times, because they have a number of PCs that were purchased in the last 4 years but are fast enough to handle Windows 10.

This built-in technology in PCmover, the “Upgrade Assistant” tool, is the only technology to support this type of scenario. After Windows 10 is installed as a custom install (no formatting of the hard drive), PCmover’s Upgrade Assistant function can restore the applications, data, and settings from the old Windows directory and apply them to the new OS environment.

While PCmover can perform in-place upgrades, many customers prefer to “export” all data, settings and applications to a network location or external drive. This allows the PC to be updated with a full image, which includes the preferred settings and new applications of the organization, before the data, settings and applications are imported again. If no image is needed, organizations can use the Upgrade Assistant function of PCmover to preserve data, settings and applications on a new Windows version.

You can watch a video of how an in-place upgrade to Windows 10 works here.

In the next blog post, we will explore the third and final migration scenario PCmover supports.

PCmover migration: PC to PC

PCmover Professional and Business support three migration scenarios:

Scenario 1: Migrate to a New Machine

  • Direct peer-to peer transfer over cable or network
  • File-based transfer using storage device

Scenario 2: Upgrade an old Windows PC to Windows 10

  • Custom Windows 10 install
  • Reformatted Windows 10 install

Scenario 3: Recover directly from a hard drive or VHD

  • Physical drive restoration
  • Image file restoration (mounted as VHD)

The first scenario is the most common scenario where you deploy to a new PC and replace an existing desktop, moving the data, settings and applications from the old to the new PC through the network. Some companies prefer a USB cable to reduce the traffic on the network or for offline migrations.

PCmover® Professional and Business editions make the migration process effective and cost-efficient. PCmover is an OS-independent transfer tool that allows users to migrate from Windows XP, Vista, 7, 8, and 8.1 to Windows 10. PCmover transfers all selected applications, data, and settings to a new PC, including user accounts, applications’ environments, applications’ add-ons, background pictures, favorites, and more.

You can watch a PCmover tutorial video here.

In our next post, we will talk about PCmover’s second supported migration scenario.

Getting to Windows 10

Of the greater than 100 different ways to move to Windows 10 from Windows XP, Vista, 7, 8, and 8.1, less than 20 are allowed by Microsoft to implement an in-place upgrade.

This means that very few of the scenarios keep your applications, data and settings “in-place”– in other words, still installed on your computer, and in the same location as before.

The debut of Windows 10 is likely to have the effect of increasing the demand for PCs with a mouse and keyboard. Yet even in mature regions, which are actually strong markets such as the United States, PC sales are still expected to drop by 5.1 percent this year, despite the arrival of Windows 10. Microsoft’s announcement that upgrades to Windows 10 would be free for the first year for all Windows 7, 8, and 8.1 users also likely had the effecet of discouraging new PC sales. With such an easy option to upgrade directly to the new OS without updating hardware, the first year of the Windows 10 release is likely not going to see huge jumps in new PC sales.

One challenge will remain for users upgrading to Windows 10 for free: while there are many ways to migrate data and applications PC to PC, few scenarios actually support an in-place upgrade without erasing the old data, or overwriting the new OS. For any remaining Windows XP users, all Windows Vista users, any 32-bit Windows 7 users, and any users remaining on Windows 8, they cannot easily upgrade to the new OS without purchasing third party software.

While users of 64-bit Windows 7 and users of Windows 8.1 will have a comparatively easier time, it still won’t be a straightforward process.

All other scenarios require a “clean install” of Windows which can be done either by reformatting the hard drive or by “over-installing” the new operating system. Both cases result in the applications, data, and settings being moved to different directories and the applications are not registered with the new OS.

If you want to know how to complete an in-place upgrade to Windows 10 with Laplink’s PCmover software, watch this video here.

PCmover Supports Migrations to Windows 10

Laplink is continuing its previous, successful relationship with Microsoft. Together Laplink and Microsoft are collaborating to ensure that PCmover users have a great experience when using PCmover in an upgrade scenario. From what we understand (and have tested) right now, it’s safe to say that PCmover will support migrations to the following editions of Windows 10:

  • Windows 10 Home
  • Windows 10 Pro
  • Windows 10 Enterprise
  • Windows 10 Education

The easiest way to enjoy the latest Windows release would, of course, be to buy a new PC loaded with the new OS and to use PCmover Professional to migrate all the applications, data, and settings from your old PC to this new PC. But PCmover also supports in-place upgrades to Windows 10, and transfers all the old OS’s files, settings, profiles, and applications without overwriting the new operating system.

For standard hardware refreshes and as-needed PC replacements, PCmover can operate across a corporate network, cross-over Ethernet cable, Laplink USB cable, or a portable storage device, offering a flexible, time-saving and simple solution for automating the end-to-end process.