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We have broken down the most common complaints and the mistakes organizations are making that result in unexpected costs.
Many organizations underestimate the time end users spend to become familiarized with their new PC system, as well as problems with migrating existing user data, and settings recovery. This time can easily exceed three to four hours. These soft costs are often not part of IT budgets, but are of great concern for business owners experiencing employee-productivity drops.
End user customizations are frequently not considered in the overall plan. Customization are mostly left for the employee to complete on company time. Customizations like reapplying and creating settings for the new desktop can be beyond a normal users’ comprehension, leading to a surge in PC helpdesk requests with associated cost of $50 or more per call.
The third mistake is underestimating the logistics associated with PC migrations for users in remote locations and international subsidiaries, which can prove to be extremely difficult. The need to outsource to a contractor or flying a staff member to a site, causes deployment issues and costs to rise quickly.
The fourth, and final, mistake occurs inadvertently when data and settings are left behind. In a recent study conducted with enterprise level IT departments, the results were troubling: 27% of respondents who used various tools for transferring data and settings reported data loss in the process.
Windows 10 will cause businesses and IT teams to increasingly respect the fact that end user computing is changing. What is happening in the OS market is comparable to the BYOD revolution that saw the number and variety of devices on the corporate network sky rocket. This has and still is raises a number of challenges in terms of control and management.
The PC, tablets, and other devices have evolved into very powerful systems. Because today, we have dozens of vital applications, several gigabytes of data, and thousands of settings in the Windows registry, reestablishing all that on a new PC is time-consuming and near impossible to streamlined for a company.
With new PC deployments on the forefront of many IT teams tasks, issues surrounding the fact that there are few tools at the enterprise level to successfully complete this endeavor. Proven solutions like PCmover® Enterprise are not always known within many IT Organizations.
Organizations need a solution with minimal interruption to employees’ productivity, save time and resources, and will seamlessly migrate files, folders, and applications vital to each employee’s daily workflow. An IT professional at one of the largest PC manufacturers once stated: “We are supporting thousands of large organizations to deploy their PCs. We do everything from logistics, imaging, tagging, and bringing the PC to the workplace. We do not, however, have a solution for the actual migration between two desktops.”
As Chairman of the Board and CEO of Laplink, Thomas guides the company’s strategic direction. Prior to joining Laplink in 2003, Thomas was Chairman of the Board for Infowave, where he was involved in interfacing with global business and financial communities. Thomas also served as Infowave’s Chief Executive Officer from February 2001 to April 2002. Prior to joining Infowave, Thomas worked at Microsoft for more than 13 years. He was Corporate Vice President of Microsoft’s Network Solutions Group where he was responsible for Microsoft’s worldwide business with telecommunication companies. Thomas was instrumental in developing Microsoft’s vision for the communications industry and led the development of strategic partnerships in mobility, broadband and hosting. Previously, he was General...