--- title: Supporting Your Customers by Going the Extra Mile is a Win-Win description: "Customer Service Magazine published Laplink CEO Thomas Koll’s contributed article, “Supporting Your Customers by Going the Extra Mile with Enhanced Support.\"" image: https://blog.laplink.com/hubfs/Canva%20images/Blog%20banners/Supporting%20Your%20Customers%20by%20Going%20the%20Extra%20Mile%20with%20Enhanced%20Support.png --- TRUSTED FOR OVER 40 YEARS - [About Laplink](https://go.laplink.com/about-us) - [About Us](https://go.laplink.com/about-us) - [Management](https://go.laplink.com/management) - [Careers](https://go.laplink.com/careers) - [Laplink Blog](https://blog.laplink.com/) - [Media Center](https://news.laplink.com/) - [Support](https://contact.laplink.com) - [Knowledge Base](https://help.laplink.com) - [Laplink Account Login](https://laplink.com/mysupport/default.asp?FinishURL=/mysupport/mysupport.asp) - [Contact](https://contact.laplink.com/) [![Laplink](https://blog.laplink.com/hs-fs/hubfs/raw_assets/public/Blog%20%20Main/images/logo-white.png?width=750&height=242&name=logo-white.png "Laplink")](https://www.laplink.com/) - 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Evaluation requests are processed and approved usually within one business day. Please fill out the form below. Please note the Evaluation copy of PCmover Enterprise requires you to be logged into a domain when testing. If you would like to test Enterprise without this requirement, please contact corpsales@laplink.com to receive an alternate copy of the software. Thank you for your interest, and for choosing Laplink Software! ##### Contact Sales × ![Featured Image](https://blog.laplink.com/hubfs/Canva%20images/Blog%20banners/Supporting%20Your%20Customers%20by%20Going%20the%20Extra%20Mile%20with%20Enhanced%20Support.png) # Supporting Your Customers by Going the Extra Mile is a Win-Win Published by [Briana Blythe](https://blog.laplink.com/author/briana-blythe) on August 31, 2021 at 12:23 PM Great customer experiences are based on responsiveness, personalization, engagement, and proactive, helpful solutions. It’s about doing more than is expected. And according to Laplink CEO Thomas Koll, “Going the extra mile for customers” is a win-win scenario. *Customer Service Magazine *recently published “[Supporting Your Customers by Going the Extra Mile with Enhanced Support](https://www.customerservicemanager.com/supporting-your-customers-by-going-the-extra-mile-with-enhanced-support/),” an article in which Thomas shares his company’s experience offering an expanded customer service program. He explains that the Laplink customer service team initially only offered support for Laplink products. However, they soon noticed many customers were calling in for assistance with the PC-setup process and other peripheral issues. So, the Laplink leadership team decided to expand the customer service model to support customers with all of their PC-setup concerns, in addition to supporting Laplink products themselves. Now known as Laplink's signature [Free Transfer Assistance](https://contact.laplink.com/?hsLang=en) (FTA), expert customer service and technical support is now completely free to customers and available around the clock. Sometimes, Thomas points out, this means helping customers with issues only indirectly related to the [PCmover family of products](https://web.laplink.com/?hsLang=en). But the extra effort has paid off. The response to Laplink's expanded customer service offering has been overwhelmingly positive! Read the [full article](https://www.customerservicemanager.com/supporting-your-customers-by-going-the-extra-mile-with-enhanced-support/) in *Customer Service Manager Magazine*. Tags: [Customer Service Center](https://blog.laplink.com/tag/customer-service-center), [Customer Service](https://blog.laplink.com/tag/customer-service), [Customer Service Experience](https://blog.laplink.com/tag/customer-service-experience) [Back to Blog](https://blog.laplink.com) #### Add Comment Published by #### Briana Blythe ![Author Image](https://blog.laplink.com/hubfs/Briana.jfif) Briana is a lifelong storyteller passionate about authentic, inclusive content. As digital content and communications manager for Laplink, she fosters the human connection in tech through virtual content. Briana’s previous credits include content strategy and creation for Microsoft, Puget Sound Energy, Alaska Airlines, and other household brands. In her free time, she enjoys music, movies, and the performing arts. [Read more about Briana Blythe...](https://blog.laplink.com/author/briana-blythe) ## Related Articles ## [Laplink’s Customer Service Center (CSC): Behind the Scenes with John Erwin, Customer Experience Supervisor](https://blog.laplink.com/laplinks-customer-service-center-csc-behind-the-scenes-with-john-erwin-customer-experience-supervisor?hsLang=en) Staffing around the clock, Laplink Customer Experience Representatives are PC setup pros dedicated... [Read More ](https://blog.laplink.com/laplinks-customer-service-center-csc-behind-the-scenes-with-john-erwin-customer-experience-supervisor?hsLang=en) ## [Laplink’s Customer Service Center: Behind the Scenes with Arminda Ramirez](https://blog.laplink.com/laplinks-customer-service-center-behind-the-scenes-with-arminda-ramirez?hsLang=en) Laplink’s Customer Service Center: Behind the Scenes with Arminda Ramirez [Read More ](https://blog.laplink.com/laplinks-customer-service-center-behind-the-scenes-with-arminda-ramirez?hsLang=en) ## [Laplink’s Customer Service Center: Behind the Scenes with Roberto Leal Jr.](https://blog.laplink.com/laplinks-customer-service-center-behind-the-scenes-with-roberto-leal-jr?hsLang=en) Staffing around the clock, Laplink Customer Experience Representatives are PC setup pros dedicated... [Read More ](https://blog.laplink.com/laplinks-customer-service-center-behind-the-scenes-with-roberto-leal-jr?hsLang=en) - ©  LAPLINK SOFTWARE INC. 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