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A recent study from Gartner suggested the cost to deploy Windows 7 across an organization running XP could be as much as $1930 per user. This figure may seem high but here are some items every organization should look at before migrating to a new operating system.
When we talk to most of our clients or prospective clients we break down our cost analysis into two separate categories.
The real costs, which can be realized very easily. For instance, this would include cost to upgrade software to run on a new operating system or the cost to have technicians travel to a remote location and deploy new PCs in a remote office. Though these costs can be significant, these expenditures are often the only costs organizations will include in a cost analysis.
In order to get a complete view of the costs it takes to migrate to new PCs or to a new operating system, organizations must also include cost that might not be as tangible. We refer to these as the “soft” costs of migrating to a new PC. These costs include loss of worker productivity because they didn’t save a file to the network before their PC was replaced or the opportunity costs for that technician to find the file for the end-user when they create a helpdesk ticket.
Where does Gartner get its $1930 per PC cost? Aside from some of the larger costs, they come from items such as a complete audit, application testing on the new operating system, and training for IT and end-users. The largest category Gartner outlines is what they call the “Individual Variable Costs.” This basically means giving the end-user their new PC and making it work to their liking. Gartner includes three hours to reinstall software per user and two and a half hours to get the new PC to the end-user and reimage it. One major note, Gartner devoted six hours per user to what they categorized as “self support/informal training/downtime.”
We advise any client to do a comprehensive cost analysis before starting a major migration. This includes trying to quantify their real costs, and their “softer” costs (user downtime, lost opportunity costs, etc). We have developed an Excel spreadsheet that will help organizations help quantify some of these costs. If you’d like anymore advice about an upcoming migration, please fill out this form and one of our experts will contact you.
As Chairman of the Board and CEO of Laplink, Thomas guides the company’s strategic direction. Prior to joining Laplink in 2003, Thomas was Chairman of the Board for Infowave, where he was involved in interfacing with global business and financial communities. Thomas also served as Infowave’s Chief Executive Officer from February 2001 to April 2002. Prior to joining Infowave, Thomas worked at Microsoft for more than 13 years. He was Corporate Vice President of Microsoft’s Network Solutions Group where he was responsible for Microsoft’s worldwide business with telecommunication companies. Thomas was instrumental in developing Microsoft’s vision for the communications industry and led the development of strategic partnerships in mobility, broadband and hosting. Previously, he was General...