Laplink partnership with Enterprise Integration – Interview with COO Tracey Brown

Laplink Software, Inc. and Enterprise Integration, Inc. today officially announced a partnership to provide Windows 7 upgrade services to enterprise clients throughout North America. We sat down with Tracey Brown, Enterprise Integration’s Chief Operations Officer, to find out a little more about the obstacles his clients face everyday and what computing trends he sees in the future.picture_bio_tracybrown_lg

What is the background of Enterprise Integration [EI]?

“EI has a rich background from both a technology delivery and a technology training perspective. As a company we thrive on the “Raving Fan” brand of service where going above and beyond for our customers is first and foremost in our action and intent.  We started off as a small business with a very big client and were able to leverage lessons learned, create a solid vision and execute to share that knowledge across a much larger base of mid-sized clients.  We are a managed service provider for all of IT Operations, from Service Desk to Operations Architecture Strategy.  We are Gold Microsoft Partner, Platinum Citrix, Advanced Cisco, VM Ware Enterprise, Riverbed and Net App.” Continue reading

Comparison Series – PCmover vs. Microsoft’s User State Migration Tool

PCmove VS.

Microsoft’s User State Migration Tool

Microsoft’s User State Migration Tool (USMT) tool provides large organization a way to transfer data from one PC to another. USMT is a command line driven utility that is used for a larger deployments in corporate settings and can work on most version of Windows but requires extensive development for older versions.

USMT utilizes a two step process (load state and scan state) to capture and transfer user accounts, settings, and data to a “destination” PC. Most importantly, it does not transfer applications. This can have a major impact in regards to end-user downtime, helpdesk support activity, and other costs for PCs with non-standard software (media replacement costs).

The User State Migration Tool also requires XML expertise on an ongoing basis, and possibly software development resources in order to create a user interface, configure application settings for migration, and migrate non-standard configurations on a user’s desktop. This can drastically increase the cost of deployment services, upgrade services, and other support related services.

PCmover Enterprise can also be used to deploy “user templates” or “images” stored as an archive file (done using a file-based migration method on a reference PC). Since PCmover is hardware and OS neutral, updates to the core image will not require updates to the PCmover migration “templates” or “images”, enabling PCmover to streamline the imaging maintenance component. “Templates” may contain a single application and no data, multiple applications, or a pre-set grouping of data and applications specific to the user or role. Continue reading

Top Problem With Windows 7 – Upgrading

IYogi, one of the largest on-demand technical support providers says that the number one complaint they receive relates to upgrading and deploying the new Windows 7 operating system.

“Most of the problems that customers have with Windows 7 have to do with installation, or application and data migration,” said Vishal Dhar, co-founder of iYogi told CNN. “These are all fixable problems, but they’re annoyances and they’re time consuming.”

Maybe the reason he’s so confident IYogi can fix those issues are because they use PCmover for online migration services. IYogi offers vary levels of migrations service including a free service. Check it out here. Their top level of service offers a full PCmover powered migration which includes transfer of files, settings, and applications.

Top 7 Windows 7 Complaints

Problems with installation

31%

Missing applets of components

26%

Aero theme is not running

14%

DVD drive not found

8%

Hidden extensions

6%

Too many minidumps

6%

Aero snap problems

3%

For the most part though, Windows 7 has received far less criticism than previous operating systems and sales of the new operating system have been brisk thus far.