The Heartbleed Bug: A Note from Laplink

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The OpenSSL project team announced a serious security vulnerability, known now as the Heartbleed bug, on April 7th. We wanted to officially address concerns about purchasing products from Laplink online.

All purchases made through our secure 128-bit encrypted chatroom or online store¬†are completely safe! While our security hasn’t been compromised by Heartbleed, we are actively monitoring our system to ensure that your personal information remains secure at all times.

What is Heartbleed?
Heartbleed is a software bug in the OpenSSL software library. OpenSSL is a popular choice for providing a secure connection between you and web servers, mail servers, and VPNs. Heartbleed exploits this vulnerability by leaking random chunks of memory to a potential attacker. These leaks can contain sensitive information like credit card numbers, passwords, or private keys of your SSL certificates.

Heartbleed was first introduced on March 14, 2012 and was fixed on April 7, 2014. Since the bug existed for almost two years before being discovered, affected sites could have leaked personal information to potential attackers who were already aware of the bug.

What does this mean for Laplink?
Laplink takes your privacy seriously. When Heartbleed was announced on April 7, Laplink immediately checked all systems for any trace of the Heartbleed bug.¬†All of Laplink’s SSL-secured systems are currently, and always have been, safe.

How does this affect me?
This all means that your personal information with Laplink has always been safe. No sensitive customer information has been leaked to potential attackers – even those who were aware of the bug before it was detected and announced on April 7.

What about other websites?
If you are worried about your personal banking accounts, email accounts, or other frequently used websites, you can use this Heartbleed Checker created by LastPass. If a website you use is or has been affected, it is recommended that you change your password immediately.

4 thoughts on “The Heartbleed Bug: A Note from Laplink

  1. I have two XP based computers with various system software packages on each.
    These will be consolidated onto one Win7 system.
    Hard drives from both systems will be stand alone USB connected as I am using one of the two laptops for the new system.
    And each XP system has multiple system HDD(I swap in and out).
    What should my concerns be using LapLink and what would be the associated costs.
    Product keys have been long lost-house fire.
    I used LapLink many years ago and was not successful in completing a transfer at the time.
    Hopefully your technical capabilities have grown.
    I don’t really mean to sound negative, but the process was not ready for prime time back then.
    Thank you for your time and answer.

  2. Our pc locator is not working and we can’t get the help we need as advertised. We left a message. We called all 6 phone numbers only to get the same person with the same options none of which is helps. We cannot get into your website for any other help either. It’s nice to know your website is secure but if we can’t get help, your product is useless.

  3. Hi Louis,

    I’m sorry to hear you couldn’t get the help you needed! I’ve passed your information along to our customer service manager. He will be emailing you shortly. Is the email registered with your comment the best form of contact for you?

  4. Hi David,

    PCmover Image & Drive Assistant would be your best bet for your project. However, PCmover requires you to prove that you own the software that you’re transferring, so if you lost your product keys, you should first find some third-party software to try to recover the keys. Then you can use Image & Drive Assistant to move everything over. Please note that you will need two licenses; PCmover licensing works from one old computer (or OS) to one new computer (or OS), so if you’re doing multiple transfers, you will need multiple licenses. Let me know if you need any other questions!

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